Our customer support service operates Monday to Friday from 10:00 AM to 7:00 PM EST, excluding weekends and major holidays.

We strive to respond within 24 hours during these service hours, and we always do our best to get back to you as soon as possible. However, response times may be delayed during peak or high-volume periods. We appreciate your understanding.

If a product you’re interested in is currently out of stock, please use the “Notify Me When Available” button on the product page.

This way, you’ll receive an email notification as soon as the item is back in stock and ready for purchase.

You can pay online with any of the following payment methods:

• Credit/debit card (VISA, Mastercard, AMEX, Discover)
• Clearpay
• Google Pay
• PayPal
• Shop Pay

If you already have a Skin Cupid account, you don't need to sign up as you are automatically enrolled to our program. Simply log in to our website and go to the Rewards page to check your points and rewards.

We hold our cherished Cherubs in high regard, and the points and coupons you'll earn are our way of showing our appreciation for your loyalty.

Yes! We offer a 10% off discount code for your first order. You can get this discount code by subscribing to our newsletter.

Please note that this discount code cannot be used for sets, products on sale and certain collections.

If you want to apply a discount code to your order you can follow these steps:

On a Computer

• Proceed to the checkout page.
• On the right-hand side of the page, you will see a list of the products you've selected.
• Below the list of products, you will find a space to enter your discount code.
• After entering the code, make sure to click on the "Apply" button.
• You will see your discount is being applied to your order.

On a Mobile Phone

• During the checkout process, you will first be asked to enter your shipping information and select your preferred shipping method on the initial screens.
• On the third screen, you'll see a space to enter your discount code. This field appears before the payment information.
• Enter your discount code and hit the "Arrow" button to apply the discount to your order.

You can also use a gift card by following the same steps outlined above.

We accept cash, credit/debit cards, and most major payment options. For specific inquiries, reach out to our team.

You can reach us via phone, email, or by visiting our store during business hours. Our contact details are listed at the bottom of this page.

Yes, absolutely! We source all our products directly from trusted manufacturers and authorized distributors. Every item we sell is 100% authentic and comes with a quality guarantee. We stand behind the authenticity of all our products.

Orders are processed within 1-2 business days. Standard shipping takes 5-7 business days, expedited shipping takes 2-3 business days, and overnight shipping delivers within 1 business day. You'll receive a tracking number via email once your order ships.

Building a skincare routine starts with understanding your skin type. We recommend starting with the basics: cleanser, moisturizer, and sunscreen. Browse our product categories to find items suited for your needs, or contact our customer support team for personalized recommendations.

We carry many products formulated for sensitive skin. Look for products labeled as gentle, hypoallergenic, or fragrance-free in our Skin Care category. We always recommend doing a patch test before trying a new product. If you're unsure which products are right for you, feel free to contact us for guidance.

Our return policy requires items to be unused and in their original packaging. Unfortunately, opened or used products cannot be returned. We accept returns within 30 days of purchase for items that are still sealed and in original condition. Please see our full Refund Policy for complete details.